Privacy Policy
Flock · Last updated September 10, 2026
Flock helps multi-pet households remember and log care. We process data to run the app, sync a household when you opt in, process subscriptions, fix problems, and respond to feedback. Flock is not a veterinary diagnostic service.
Data we process
| Category | Examples | Where |
|---|---|---|
| Pet care data | Names, species, meds, schedules, dose logs, care dates, notes | On device; cloud if partner share is enabled |
| Optional pet avatar photos | A photo you select from your library | This device only; not uploaded to partner share |
| Household | Display name, invite code, members | Device + cloud when shared |
| Purchases | Subscription entitlement | Apple + RevenueCat (if configured) |
| Diagnostics | Crash and unresponsive-app reports, technical error codes, app build and device/OS information | Sentry, using its EU data region |
| Feedback you send | Your message, an optional email for a reply, and related diagnostic information | Sentry, using its EU data region |
| Analytics (v1) | Coarse event names only | Local buffer; optional remote later |
We do not sell personal data. No third-party ad SDKs in v1.
Diagnostic reports do not automatically include your household records, pet photos, purchase receipts, or contact details. Screenshots, session recordings, and console/network breadcrumbs are disabled. We scrub IP addresses, derived location, and installation identifiers before storing reports. If you submit feedback with an email address, your message and its related diagnostic report may be linked to that address so we can investigate and reply. Please avoid including pet medical details or other private information in feedback.
How we use data
- Provide Today lists, reminders, and dose logs
- Sync shared household state when you enable partner share
- Process Household subscription entitlements
- Diagnose crashes, unresponsive screens, and purchase errors
- Read feedback and reply when you provide an email address
- Support and account deletion requests
Sharing
Partners you invite see shared pet details, meds, care items, and who logged doses. Device-local pet avatar photos are not shared. Processors include Apple, RevenueCat, Supabase (cloud host), and Sentry for diagnostics and feedback in its EU data region. We share with authorities only if legally required.
Your rights & deletion
Use Settings → Delete all my data to delete local data and, when partner share is enabled, your cloud account. If you own the shared household, its cloud pets, medications, care items, and dose history are deleted for every member. Invited members leave the household without deleting the owner’s data.
Diagnostic reports and submitted feedback are separate from household records and expire under Sentry's retention settings. Contact us to request deletion of feedback associated with your email address.
Medical disclaimer
Reminders and personal logs only. Always follow a licensed veterinarian’s instructions.